Return Policy


Return Policy

Last Revised: July 25, 2025

At velleliving.com, customer satisfaction is extremely important to us. If you experience any issue with your purchase, please contact our support team at support@velleliving.com and include your Order Number (example: 015SHOP-1218) along with the email address used for the order so we can assist you promptly.

Please read the following policy carefully before submitting a request.

General Return Terms

All purchases made through velleliving.com are considered final sale. We currently do not accept standard returns or product exchanges unless the item received has a confirmed defect, arrives damaged, or the wrong product was delivered.

Damaged, Defective, or Incorrect Items

We are committed to maintaining product quality and ensuring customers receive the correct items. If your order arrives with a defect, damage, or fulfillment error, please contact our support team as soon as possible so we can review the issue and provide an appropriate resolution.

Customers are required to inspect their package immediately upon delivery and notify us within 7 days of receiving the order.

To help us process your claim efficiently, please email support@velleliving.com with the following:

  • Your Order Number (example: 015SHOP-1218)
  • The email address used during checkout
  • A detailed explanation of the issue
  • Clear photos or video evidence showing the damage, defect, or incorrect item received

Each case will be reviewed individually by our support team. Depending on the situation, approved resolutions may include:

  • A replacement item
  • A partial refund
  • A full refund

Refund Processing

If your claim qualifies for a refund, either partial or full, the approved amount will be returned to your original payment method.

Please allow approximately 7–12 business days for the refunded amount to appear in your account. Processing times may vary depending on your bank, card issuer, or payment provider.

Exchange Policy

We do not provide traditional product exchanges. Replacements are only issued for items confirmed to be defective, damaged during transit, or incorrectly fulfilled after review and approval by our support team.

Unauthorized Returns

Please do not return any merchandise without prior authorization from our customer support department.

Any package sent back without an approved claim or without receiving return instructions from support@velleliving.com may be refused and will not qualify for refunds, replacements, or further assistance.

Customers must contact us first in order to initiate a resolution request.

Contact Information

If you have questions regarding this policy or need assistance with an order issue, please contact our support team at support@velleliving.com.

To help us assist you more quickly, please include:

  • Your Order Number (example: 015SHOP-1218)
  • The email address used for the purchase

At velleliving.com, we value every customer and will always do our best to provide a fair and satisfactory solution.