Dispute policy
Dispute Resolution Policy
At FortuneVelle, we prioritize your peace of mind. We are dedicated to ensuring a serene shopping experience and promise to resolve any issues or disputes as quickly as possible.
1. Direct Support & Resolution
We encourage you to reach out to us first. We are committed to finding a solution for you immediately through our dedicated support channels:
Our Promise to You:
- ● We will acknowledge your message within 48 hours.
- ● We aim to provide a complete resolution or suggestion within 30 days.
2. Customer Escalation Rights
While we strive for a direct resolution, we respect your rights as a consumer. If we have not reached a satisfactory resolution within the 30-day informal window, you maintain the right to escalate your case through the following channels:
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✓PayPal Dispute:
If you completed your purchase via PayPal, you may utilize the PayPal Resolution Center to open a formal dispute.
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✓Credit Card Chargeback:
You have the right to contact your issuing bank to dispute a charge if you believe the services or products were not delivered as promised.
3. Governing Law
This policy and any disputes shall be governed by and construed in accordance with the laws of the jurisdiction in which FortuneVelle is registered, without regard to its conflict of law principles.
4. No Class Actions
Dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
5. Exclusions
Notwithstanding the above, both parties retain the right to:
- Bring an individual action in small claims court.
- Seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.