Privacy policy

Last Updated: January 4, 2026

At FORTUNEVELLE, we are committed to maintaining the trust and confidence of our visitors and customers. This Privacy Policy explains how we collect, use, disclose, and protect your Personally Identifiable Information (“PII”) when you visit or make a purchase from our website.

1. Information We Collect

We collect information to provide a seamless shopping experience and to process your orders securely.

Information You Provide

When you place an order, create an account, subscribe to our emails, or contact customer support, we may collect personal information such as:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information

Automated Information

When you browse our website, we automatically receive certain information, including:

  • Internet Protocol (IP) address

  • Device and browser information

  • Interaction data via cookies and similar technologies

(See Section 5 for details on cookies.)

2. How We Use Your Information

We use your information for the following purposes:

  • Order Fulfillment: To process payments, ship orders, and provide order confirmations and tracking updates

  • Customer Experience: To personalize your experience and improve our website, products, and services

  • Communication: To respond to inquiries and, if you opt in, send updates about new products, promotions, or special offers

  • Security & Fraud Prevention: To protect against unauthorized transactions, fraud, and abuse

3. Data Protection & Security

Your data security is a priority for us.

  • Encryption: Payment information is transmitted via Secure Socket Layer (SSL) technology and encrypted through our payment gateway provider

  • Access Control: Personal data is stored on secure networks and accessible only to authorized personnel

  • No Card Storage: We do not store your credit or debit card information on our servers after a transaction is completed

4. Third-Party Disclosure

FORTUNEVELLE does not sell, trade, or rent your personal information to third parties for their own independent use.

However, we may share data with trusted partners who assist us in operating our website, processing payments, and delivering marketing services.

Advertising & Analytics Partners

We work with third-party partners that may use cookies, pixels, or similar technologies to deliver relevant ads:

Information collected by these partners is governed by their respective privacy policies. You may opt out of targeted advertising through their platforms or your browser settings.

5. Cookies Policy

We use cookies to enhance your browsing experience.

Cookies are small files stored on your device that help us recognize your browser and remember certain information.

Types of Cookies We Use

  • Strictly Necessary Cookies: Required for core site functionality (e.g. shopping cart, checkout)

  • Analytics & Performance Cookies: Help us understand traffic and site usage

  • Marketing Cookies: Used by advertising partners to display relevant ads

For details on cookies used by Shopify, please visit:
https://www.shopify.com/legal/cookies

You can manage or disable cookies through your browser settings.

6. Third-Party Links

Our website may include links to third-party websites or services. These sites operate independently and have their own privacy policies. We are not responsible for the content or practices of third-party sites.

7. California Online Privacy Protection Act (CalOPPA)

In compliance with CalOPPA, we agree to the following:

  • Users may visit our site anonymously

  • This Privacy Policy is accessible via our website footer

  • Any updates to this policy will be posted on this page

  • Users may update personal information by contacting us

Do Not Track Signals

We honor Do Not Track (DNT) signals and do not track users or place advertising cookies when a DNT mechanism is enabled.

8. Children’s Privacy (COPPA)

FORTUNEVELLE does not knowingly collect or solicit personal information from children under the age of 13.
If you believe that a child has provided us with personal data, please contact us immediately so we can remove it.

9. Fair Information Practices & Data Breach Response

In the unlikely event of a data breach, we will take appropriate action, including:

  • Notifying affected users via email within 7 business days

  • Posting a notice on our website within 7 business days

10. CAN-SPAM Act Compliance

We collect email addresses to process orders and provide order-related updates. If you opt in, we may also send promotional emails.

In accordance with CAN-SPAM:

  • We do not use false or misleading subject lines

  • Emails are clearly identified

  • You may unsubscribe at any time using the link in our emails

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

support@fortunevelle.com